Connected Program Of Change

The Business Challenge

A mid-sized property and casualty insurance company with operations in 20 states had acquired a smaller company with operations in eight additional states. The purchasing company wished to retain all key personnel from the acquired company and introduce elements of the smaller company’s fast growth culture into their own stagnant growth organization. Products, processes and systems did not line up.

Expert’s Solution

We established and led a program office to oversee all aspects of the integration and report to the board and the executive committee. We set up 20 project streams by function and major line of business and actively involved executives and staff from both companies. We communicated daily where we were in the process and conducted numerous face-to-face sessions to answer questions and lessen anxieties. We integrated the project streams and managed the effort as one connected program of change.

Results

The integration was successful and done according to plan, budget and schedule. Independent agents were pleased with the communications to them and none were lost during the change in products and processes. All targeted executives and staff stayed with the new combined company.

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